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Please view below a list of frequently asked
questions. If you have a question
about Life UK Financial that is not listed
below, please contact
us here.
What is Life UK Financial?
How does it work?
How is Life UK
Financial different?
How does the online
'digital filing cabinet' work?
What is the Life UK
adviser centre?
How do automatic
renewals work?
Why is specialist
independent financial advice so
important?
How does Life UK select
it's key partner advisers?
How can I begin to save
money?
How is business
transacted?
Can I select a
specific adviser?
Why do I need to
instruct my Adviser via Life UK
Financial? Why can’t I just contact
them direct?
How do I make contact
with an adviser?
What Financial & Legal
specialists has Life UK Financial
appointed?
Is there any pressure
to transact business?
Why Should I complete
a service standard rating every time
I transact business?
How does Life UK
Financial decide which adviser is
assigned to each member?
What is Life UK Financial?
Life UK Financial is the new way to get
advice, products and services from a range
of financial and related experts. As a
Life UK Financial member you can
benefit from:
- Access to expert financial advice – all
under one roof
- Life UK Financial’s online financial
management tools
- Access to live & on-line financial
seminars and presentations
- Cash rewards for introducing new members
How Does it Work?
Life UK Financial introduces its members to
a panel of specialist advisers who can offer
help in the following areas:
- Debt advice and resolution
- Financial Advice including investments and
pensions
- Insurance
- Mortgages and secured loans
- Personal Life & Health protection
- Will writing and trust planning
- Tax Planning
- Conveyancing
Members who use Life UK Financial services
and access Life UK Financial Advisers can
use the on-line tools and systems to save
valuable time for themselves and their
advisers as well as ensuring they remain up
to date and in control of their finances.
How is Life UK Financial Different?
Life UK Financial is committed to personal
service and to helping its members get great
advice when they need it. Many people
recognise the need to speak to an expert
about their financial needs but don’t know
how to go about it. A professional adviser
can help Life UK Financial Members to decide
what it is they actually need and then find
the most competitive solution.
The tools and systems which the website
makes available to its Members will help to
improve the level of financial control each
of them have. Life UK Financial Members
should be able to see at any time exactly
what they are paying for, how much they are
paying and why.
How Does the Online
'Digital Filing Cabinet' Work?
This is where you can keep all of your
financial planning information securely
stored. When you
join as a
member, it makes a lot of sense to take
some time and put as much information as
possible into your Digital Filing Cabinet.
When you need a Specialist Adviser to help
you, you can simply allow them access to
your Digital Filing Cabinet. This
saves hours of form filling time for both
you and your adviser(s). Once you have
added, amended or removed a product or
policy, your adviser can simply update your
Digital Filing Cabinet to ensure you are
always looking at the current situation.
Your information is held under ultra-secure
conditions only accessible to you and those
you authorise on a temporary basis.
What is the Life UK
Adviser Centre?
The Adviser Centre is a communication
platform hosted on our website. Life
UK Financial Members can log in using an
ultra-secure password system and not only
view the notes on each of the advisers’
files with whom they are dealing, but also
communicate with the adviser by email, check
to see the outstanding action points and
check off tasks completed which were
assigned to them. Everything is in
real time so they can be up to date with
what’s going on.
How do Automatic
Renewals Work?
When it comes to keeping track of your
policy renewals, this is the ultimate system
for a stress-free life. Simply enter
your Insurance policy renewal dates and your
mortgage review dates into your Digital
Filing Cabinet and then forget about them.
Your Adviser will be in touch ahead of time
to help you review the market and find
products which will fit your budget as well
as your requirements.
Financial Auto-Pilot will make sure you
never again miss an opportunity to save
money!
Why is Specialist Independent Financial
Advice so Important?
With so much choice and competition in the
UK financial markets, it’s really difficult
to know exactly where to get the best deals.
An Independent Adviser, does not represent a
company but rather works on your behalf to
search the marketplace for the most
competitive and suitable products for you
and then makes a recommendation. The
Adviser must be able to demonstrate to a
third party regulator the reasoning and
research, which shows that the
recommendation was in your best interests.
How does Life UK
select it's Key Partner Advisers?
Advisers who wish to become Life UK Key
Partners must be Independent Financial
Advisers who can demonstrate a commitment to
quality, service and objectivity in the way
they deal with our members. Life UK
Financial uses a vigorous screening process
relating to the experience, qualifications,
systems and service standards offered by
specialist independent advisers.
How Can I Begin to Save Money?
Once you're a free member and have access to
your own Life UK website, simply go to the
products section and click for contact in
any of the areas in which you would like to
seek advice or save money. It’s as simple as
that.
How is Business Transacted?
Business is transacted in the normal way.
A Kay Partner Adviser will make contact by
telephone or email in response to a request
for advice and either arrange a meeting or
else deal remotely using email, phone, fax
and/or video conferencing software.
Can I Select a Specific Adviser?
If a specific Adviser has been recommended
to you or if you would like to use one of
the Advisers which you have used previously
(and added to your favourites list), you
will have the option to request them.
Why do I Need to Instruct My Adviser Via
Life UK Financial? Why Can’t I Just Contact
them Direct?
All Life UK Financial appointed Independent
Specialist Advisers have been asked to
ensure that each transaction goes through
the correct channels and is logged with Life
UK Financial before they begin work.
This way, Life UK Financial is able to
assist in the tracking of the progress via
Adviser Centre as well as ensuring that the
correct levels of commission are returned to
Life UK Financial.
How do I Make Contact With an Adviser?
When joining Life UK Financial, you will
have the opportunity to seek assistance from
one or more Specialist Advisers as part of
the registration process. Later, as an
existing member, you can go to the ’Get
Advice & Products’ section in the Life UK
Financial member’s area where you can once
again access assistance.
What Financial & Legal Specialists has
Life UK Financial Appointed?
- Independent Financial Advisers
- Independent Pension Advisers
- Independent Investment Advisers
- Independent Mortgage Advisers
- General Insurance Brokers
- Tax Advisers
- Solicitors & Conveyancers
- Accountants
- Will writers
- U.K & Overseas Investment Property
Consultants
- Estate Agents
New advisers are appointed on an ongoing
periodic basis.
Is There Any Pressure to Transact
Business?
No. Each Specialist Independent Adviser
provides information, quotes and advice but
it is up to you to decide which financial
products you require. Advisers are
under a strict mandate to help members make
decisions – not to make the decisions
themselves.
Why Should I Complete a Service Standard
Rating Every Time I Transact Business?
This is such an important part of the
process. So much so that it is
mandatory before the relevant commissions
can be accessed by Life UK Financial
members. The service report is
integral to maintaining high service
standards from Specialist Independent
Advisers. Advisers know that every
transaction will be reported upon and their
status as a Specialist Independent Adviser
rests on a consistently positive service
rating. This helps protect the quality
of advice for everyone.
How does Life UK Financial Decide Which
Adviser is Assigned to Each Member?
Initially, Life UK Financial will support
those Specialist Independent Advisers who
are most willing and able to look after the
needs of the Life UK Financial members who
are passed to them unless the member
requests a specific adviser by way of their
Financial Needs Analysis.
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