Terms & Conditions

Please note that the Terms & Conditions set out below do not in any way affect your statutory rights.

Placing your order & making payments

You can purchase products securely online by credit card (Visa, Delta, MasterCard, Solo, Switch, JCB, Visa Electron, Visa Purchasing etc). Transactions are processed on the Worldpay secure server. Orders can also be placed using our credit-card hotline 0800 247 1929.

Delivery

Deliveries of products are to U.K and other parts of the world. However, some countries have been restricted from making purchases on the website. If your country is restricted you’ll be informed during purchase. To such countries we do not make deliveries. Products are shipped within three days of placing order but please allow up to 21 days for your orders to arrive.

Privacy & Security Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data protection Act 1998). To read more about our privacy statement click here.

Guarantee

We are 100% confident that you will be delighted with your purchase, but if for any reason you are not happy with any product purchased from us, simply return it to us in a resalable condition within 30 days for a full refund. Please enclose a note stating the reason for its return.

Cancellation and Return Of Order

In accordance with the European directive on distance selling and Consumer Protection (distance selling) Regulations 2000, you have the right to cancel your order for any reason within 7 working days starting the day after you receive your goods. If you wish to cancel your order please contact us at customerservices@self-improvement-centre.co.uk or call us on 0845 365 2310.

We will ask you to return the goods to us (at your cost). We will issue a refund within 30 days of cancellation. Please be sure to return items in a resalable condition, i.e. items should be returned, where possible, in their original box. When returning items through the post we advise you to obtain proof of posting from the Post Office.

Opting Out Of Our Mailing Database

Please note that you can opt-out of our mailing lists at any time if you do not wish to receive any further marketing materials from us either via email or by post. Every email you receive from us will give you the opportunity to opt-out of the lists. You can also unsubscribe from future mailing from our website or simply send us an email to unsubscribe at unsubscribe@self-improvement-centre.co.uk stating what mailing list you want to unsubscribe from.

VAT

All our products are subject to VAT except for printed books which are zero-rated

Queries, Suggestions and Complaints

If you have any enquiries, complaints or suggestions you can contact us on 0845 365 2310. Line is open from Monday - Friday between the hours of 9.00am - 6.00 pm GMT. You can also fax us on +44 1788 571 264 (24 hours) or send an email to Customer Services. If you want to write to us please use the address below. We welcome constructive criticisms and suggestions.

If you have any questions/comments about privacy and policy, you should email us. You can also contact us by post on the following address and telephone numbers:

Self Improvement Centre
Suite 21, Dunsmore Business Centre
Spring Street
Rugby
CV21 3HH
T: 0845 365 2310
F: +44 1788 571 264